Refund Policy

Understanding Our Refund Policy

Refund & Return Policy – National Watches World

Thank you for shopping at National Watches World.

Due to the vintage and collectible nature of our watches, all sales are considered final. Each watch we sell is a unique piece that is carefully inspected, tested, and photographed before shipping.

Please read the policy below before placing your order.

No Return for Change of Mind

We do not accept returns for change of mind, wrong selection, sizing issues, or buyer preference.

All product photos are of the exact watch you will receive. Customers are advised to review all photos and descriptions carefully before placing an order.

Damaged or Not as Described

If the item arrives damaged or significantly different from the description, you must contact us within 24 hours of delivery with clear photos and videos.

After verification, we will provide a suitable solution, which may include repair, replacement (if available), or partial refund.

International Shipping Policy

All watches are shipped from India to international destinations.

Due to international shipping regulations, customs rules, and high return costs, we do not accept general returns for international orders.

If a parcel is refused, not accepted, or returned by customs, the buyer is responsible for all return shipping charges, customs duties, and import taxes.

We are not responsible for delays caused by customs.

Customs & Import Duties

Buyers are responsible for any customs duties, VAT, or import taxes required by their country.

Returned parcels may be subject to customs charges, which must be paid by the buyer.

Authenticity Guarantee

We guarantee that all watches sold on our website are authentic vintage watches.

Most watches are serviced or refurbished before shipping to ensure proper working condition.

Refurbished means the watch may have been cleaned, serviced, fitted with a new strap, or polished for better performance and appearance.

Order Cancellation

Orders can only be cancelled before shipping.

Once the order has been shipped, cancellation is not possible.

Contact

If you have any questions, please contact us:

Email: nationalwatchesworld@gmail.com

Website: https://nationalwatchesworld.com
Phone / WhatsApp: +919335200533

Eligibility for Refunds

Our Refund Policy outlines the conditions under which customers are eligible to request a refund. To qualify, the product or service must meet specific criteria such as being returned within the designated time frame and in its original condition. Certain items may be non-refundable due to hygiene or customization reasons. Customers are encouraged to read the terms carefully to avoid misunderstandings. This transparent approach ensures that only eligible requests are processed efficiently, protecting both the customer’s rights and the company's interests.

How to Request a Refund

Requesting a refund is straightforward and designed with customer convenience in mind. Customers can initiate a refund by contacting our support team through email or phone, providing necessary purchase details and reasons for the request. Our team reviews each case promptly and communicates the next steps. Proper documentation such as receipts or order numbers enhances the process and helps avoid delays. This clear and easy procedure aligns with our commitment to excellent customer service.

Refund Processing Time and Methods

Once a refund request is approved, the processing time typically ranges from 7 to 14 business days. Refunds are issued through the original payment method to ensure security and traceability. Customers are notified via email once the refund has been completed. We strive to make the process as swift as possible while ensuring accuracy and compliance with financial regulations. Understanding the timeline and payment methods helps customers set realistic expectations and improves overall satisfaction.